Frequently Asked Questions
Counseling & Therapy
Is what I say in counseling kept confidential?
Calming Wind Counseling Services therapists follow the professional, legal and ethical guidelines of their respective professions with the company as a whole abiding by the American Counseling Association code of ethics and the laws of Virginia.
How can therapy help me?
People see a therapist for a wide range of reasons including but not limited to stress management to a specific diagnosis. Sometimes an event occurs that causes an individual to seek out help, while for others, they may attend therapy because it provides a trained objective person to help them work through some issues they may have been struggling with for years. Counseling can be beneficial because a client may feel a sense of control in their life and have the tools to be able to make better decisions or changes in their life.
What is the difference between seeing a therapist, a psychologist, and a psychiatrist?
As mental health therapists / counselors the scope of treatment is talk-therapy. Typically therapists have their masters degree, and do yearly continuing education in order to maintain their education and license.
How do I schedule an appointment?
If you are new to our practice you can call 804-416-5052 to speak to our staff, register on our online client portal by clicking "New Clients" or clicking here, or send an email to email@example.com in order to schedule your first appointment.
Insurance & Payments
How can I pay for my therapy sessions?
Therapy sessions are able to be paid by insurance or self-pay at Calming Wind Counseling Services. For a list of our accepted insurances click here
How do I know what my insurance coverage is?
We would be happy to help you understand more about figuring out what your insurance plan is able to cover in terms of individual, couples, family, and group sessions along with any potential employee assistance program benefits that you may have. You can ask any questions you may have around insurance coverage to firstname.lastname@example.org.
How do I register for an online group?
You can register for an online group by going to the online groups page and finding the group that you would like to register for. Once you have found the group you would like to register for click on the "click here to register" link for the group of your choice. Fill in the form and submit. You will receive confirmation about your group registration within 24 hours of your submission.Alternative financial arrangements to help make the groups more affordable are available by emailing email@example.com.
Will your groups ever be in person?
At this point and time during the COVID-19 pandemic our groups will be facilitated online through HIPAA compliant Zoom until we are able to safely operate groups. If you are interested in hearing when we will be offering in person groups please email firstname.lastname@example.org
Why am I having trouble accessing my telehealth appointment?
How do I login to the client portal?
The first time that you log in to the Client Portal, click the link found in the welcome email you received from your clinician. Clicking the link will open a new tab in your browser where you’ll automatically get logged in.
For a full detailed getting started guide from Simple Practice click here
How do I pay my bill through the client portal?
For a detailed explanation of how to view your billing history, documents such as invoices and statements, and how to pay your bill you can read an in depth guide by Simple Practice here